Special Offers and Promotional Events

Yes. Please subscribe to our newsletter to receive a unique code for 25% off your first order.

After applying a promo code, if there is a message indicating the promotion code is invalid, double check the offer details. Common reasons for this message are the minimum purchase amount hasn't been met, the item(s) are excluded from the offer or the offer has expired.

At this time, only one discount code can be used per order. But if you get a special gift card code, it can be applied at the same time with other promotion code.

Order Processing

We will collect sales tax where required by law. Sales tax will be based on the shipping address of each order.

We cannot guarantee any changes to your order once it has been placed. Please contact us as soon as you can if you notice an error and we will do our best to
accommodate.

Orders are processed the same day they are received or on the next business day if the order is placed on a weekend or holiday. Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Delivery fees and taxes, if applicable, are charged on a pro-rated basis as items are shipped.

When ordering online, you can request to receive an order confirmation via email. Just click on the appropriate box on the payment information page, make sure your email address is correct, and you will receive an email confirming your order after you click on "purchase". Additionally, you will be given your order number on the order confirmation page after you submit your order. Be sure to jot this number down and keep it handy in case you have questions about your order.

If you have any question about your order, including order status, call us at (949) 402-7837 or email us at info@sunthus.com. Please include your name, address, and order confirmation number in addition to your question so that we may assist you as quickly as possible.

Payment Method

Whether you're ordering online or by phone you can pay with Visa, MasterCard, Discover Network, or American Express. We also accept payment via PayPal for orders placed online.

Your credit card is charged when your order is shipped. If multiple shipments are required to fulfill your order, you will be billed as the items are shipped. Shipping fees, as well as taxes, if applicable, are charged on a pro-rated basis as items are shipped.

Shop pay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal installments, made every 2 weeks, without any interest.

Just shop sunthus.com and checkout as usual. At checkout, choose Shop pay as your payment method. You just need to input your phone number to register and provide payment details (Visa or Mastercard). If you’ve used Shop pay before, just log into your Shop pay account. Then complete your order -- it’s that easy!

Shipping

We will only accept shipments to a valid street address. We do not deliver to P.O. Boxes. 

The COVID-19 pandemic has strained virtually every industry, impacting every step of the global supply chain from vendors to fulfillment. The safety and health of our customers and employees is our top priority, as is the case with our distribution and delivery partners. This abundance of caution and care may contribute to distribution delays, but rest assured we are working hard to deliver your order as fast and as safely as possible. 

Unfortunately, we do not ship to Canada at this time.

You should receive a shipping confirmation email with tracking information within 7 business days of placing your order.

RETURN

If you are not 100% satisfied with your purchase, you can return it for a refund within 30 days of receiving the package. Returns must be in unused condition and in the original packaging. Returns will be refunded in the original method of payment. To make a return, please email info@sunthus.com with all your order information along with the reason for your return, thanks!

Shipping and tax fees are nonrefundable.

We ask that you please open your package as soon as it arrives and try it on prior to washing, as we are unable to accept returns that are washed, or that fall outside of our 30 day returns window.

Refunds are returned to the original method of payment. The refunded amount will appear within 3-5 business days after your package is received in our returns department.

Unfortunately, we are not able to accept exchanges at this time, but you are welcome to return your item and repurchase what you would like. The comfort experts on our Customer Care team are happy to help you find other options. Contact them at (949) 402-7837 or email us at  info@sunthus.com.

Custom items are made to order specifically for you and may not be cancelled or returned. So if you have any question before ordering, please feel free to contact us at (949) 402-7837 or email us at info@sunthus.com.