Shipping Information

Please note that in our efforts to ensure the safety of our distribution team during COVID-19,we are experiencing additional delays with our dispatch shipping and returns processing.
We appreciate your understanding and continue to strive to have your orders processed as soon as possible.
We apologize for any inconvenience this may cause and thank you for your patience.
We are committed to provide you the best shipping options, no matter where you live.
Every day,we deliver to hundreds of customers across the world,meanwhile ensuring that we provide the very highest levels of responsiveness to you at all times.   Verification
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We will send you a confirmation email once your order is verified.After verification, in principle, the orders will not be cancelled during this period, considering handling process already start,but we will try our best to communicate with you via email or phone to find a good solution if you have any problems later.
If you need to change your order or your shipping information,please email us immediately at info@sunthus.com so we can update your order.
We may or may not be able to make the change, depending on how quickly you get in touch with us, but we will do our best.Please note, our system will resend updated information accordingly.
 

 

   Processing

All orders process & ship within 1-3 business days after being placed.

Orders over $80 ship for free with standard shipping (5-7 business days transit time after order processing).

Priority option is not available for now.

If we are experiencing a high volume of orders, shipments may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone timely.

 

   Shipping fee

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Shipping charges for your order will be also calculated and displayed at checkout.

Please also note that Shipping charges are determined after discounts and before taxes.For taxes,

it will be determined by where you live and will also show on our check out page.

Please note that for now, we only ship to USA, so please check below for shipping details.

 

Order Amount

Method

Cost

Transit time

$0 - $79.99

Ground

$9.99

3 - 6 business day

 $80+

Ground

Free

3 - 6 business day

 

   Shipment confirmation & Delivery
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You can track your package at any time using the link provided in your shipment confirmation email.
Please note that tracking number will take up to 24 hours to become activated by the carrier’s tracking system.
So if the link is not yet active when you receive our email, please allow 24-48 hours for the system to update.
If you did not receive an email containing tracking information, please check your spam filter to make sure our emails weren’t accidentally forwarded there.
If you can not locate confirmation emails, please email us directly at info@sunthus.com and included your first and last name, as well as your order number.